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1. What payment method do we accept right now?
(1) Paypal Payment for all orders with our paypal account: paying@airsoftpark.com
(2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pays the items via Bank Tranfer.
If you can meet the above requirements, please contact with us at orders@airsoftpark.com. And we'll email you our bank details.Thank you so much for your understanding!
2. what CURRENCY are we using for the items?
All the items are in US Dollars. You could transfer the currency in your paypal account. If any needs, you could email the paypal company for help.
3. Can Airsoftpark.com deliver to my country? Does Airsoftpark.com handle International orders?
Yes, we deliver to every country. We offer wordwide FREE shipping for all orders by Registered Email! We can ship any quantity of goods to any destination with FREE shipping!
4. When will you ship our order?
Orders will be processed in 1 - 2 working days after we get your order details and payment. For the long-time holiday, we'll post the info on our website and reply you automatically via emails.
5. How will you ship our order?
Items are always shipped via Singapore airmail or register Singapore airmail. And if you'd like to have fast shipping, you would email us to request the extra fast shipping fee at orders@airsoftpark.com.
And we could supply you with EMS, DHL, UPS, TNT and so on . Usually you should get the package in 5-7 working days (in 1 week) according to our experience.
Good News here.
If the total value of the order has surpassed 200USD or the total weight of the order has surpassed 2.2KG, Items will be shipped via EMS-Express For Free to the following countries :
Hong Kong, Macao, Japan, Korea, Malaysia, Singapore, Thailand, Vietnam, Cambodia, Australia, New Zealand, Indonesia, the Philippines, the United States, Canada, Belgium, Britain, Denmark, Finland, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Switzerland, Germany, Sweden, France, Spain, Austria
6. How can we have a return or refund?
If for some reason you're not satisfied with our service or product quality, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package!(Shipping cost is NOT refundable and you should responsible for the return shipping).
7. Do I have to pay tax? How to deal with the customs?
Customers are responsible for the custom and import duties.
Hong Kong is a FREE PORT, the Hong Kong Gov doesn't charge any Sales Tax or Export Tax, thus we don't charge any tax.
We will declare the package as gift at low declared value, normally there's no(or little) Import Tax. You could email us or add your note in the comment area when you checkout.
The customs of your country might charge you on customs(It depends on what country you are in), so you might want to know more about the policy of your country. You will have to take the customs if there's any. When you place the order, you can specify the customs details(the type of goods and the value) so as to avoid taxes.
8. Are you doing the wholesale business?
We're doing both retailing and wholesale business now. You could email us and list the items you'd like to purchase. We'll try our best to give you our best wholesale discount and shipping method.
9. Can private individuals buy from Airsoftpark.com?
Yes, anyone can buy from Airsoftpark.com
10 . Why should I pay via PayPal?
When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.
PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, PayPal payments are sent without sharing financial information while accept all payment types including credit cards, debit cards, and bank transfers, and send money instantly. In fact, PayPal never shares your financial information with or sells it to merchants.
When you checkout via PayPal at www.Airsoftpark.com, we will never know your financial information.
11. How long does it take for my package to arrive?
Normally, after shipment, for Airmail it takes
7-15 working days to arrive
United Kingdom, Australia, New Zealand, Japan, Korea, Singapore, Hong Kong, Macau, Taiwan.
8-16 working days to arrive
United States, Canada, Austria, Belgium, Denmark, Finland, Norway, Portugal, Sweden, Switzerland, Hungary, Poland, Lithuania, Greece, Malta, Czech, Israel, Indonesia, Malaysia, Philippines, Thailand, Vietnam, Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Cambodia.
12-18 working days to arrive
Germany, Ireland, Turkey, Russia, Belarus, Ukraine, Mexico, Jordan, Luxembourg, Colombia, Mongolia.
16-25 working days to arrive France, Italy, Spain.
18-28 working days to arrive Argentina, Brazil, Chile, Peru,, Panama, Cuba.
10-20 working days to arrive other countries.
for EMS it takes
3-6 working days to arrive US/CA/UK/Australia/NZ and most of the Western Europe and Asian countries.
4-7 working days to arrive Italy/Spain/Russia and most of the Eastern Europe countries.
5-8 working days to arrive France/Brazil and most of the South American countries.
Note: the delivery depends on the distance between your place and Hong Kong, and the efficiency of the customs of your country(restrict or not)
12.How much does shipping cost? Do you offer Shipping Discount?
All the products are FREE SHIPPING/HANDLING so there's no shipping discount. You don't need to worry about any hidden cost.
13. What if the product does not arrive?
We highly recommend you choose Registered Airmail Service as shipping method when you place an order.
Although 99.3% ~ 99.7% of the packages arrive to our customers without issue, according to our shipping experience & feedback, the other 0.3% ~ 0.7% were lost occasionally. We will ONLY arrange re-shipment (or issue a full refund) for Registered Airmail order, so Registered Airmail is always recommended.
14. Can I copy your website text and pictures for my re-selling business?
You are welcome to copy the Airsoftpark.com product pictures and product descriptions, for use re-selling these products.
15. How can I start Drop-Shipping?
Please click here to view our DropShipping program information
16. What can I do when encounter with an error page?
If you get an error page or problem when you are making an order, please refresh the page or restart your browser, and Firefox and Google browsers are recommended. If it still doesn't work, please describe the problem in detail and send email to orders@airsoftpark.com , we are always happy to be of any help and will get back to you with 12-36 hours!
Our working hours: Between 8:30 AM to 5:30 PM HongKong Time/GMT+8 , Monday to Friday except public and statutory holidays.
17. How can I contact Airsoftpark.com if I have a question about payment/shipping/product price/ordering/order status/wholesale or any other queries?
We will offer you full pre-sales and after-sales support via email and skype.
Email Service: For questions regarding payment/shipping/product price/ordering/order status/wholesale or any other queries. We normally respond to all requests within 1 working day.
Click here to send us an email.
Skype: airsoftpark.com
Our working hours:
Between 8:30 AM to 5:30 PM HongKong Time/GMT+8 , Monday to Friday except public and statutory holidays.
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